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About us:

CrafTech Computer Solutions is an IT company located in Media, PA with a secondary location in Aston, PA. We have recently celebrated 31 years in business. We provide managed IT services to small and mid-sized businesses mainly in the PA, DE, NJ area but also across the U.S. Our company mission is to solve business problems by providing world-class information technology products and services through a team of highly motivated professionals committed to excellence. Our goal is to create an unmatched relationship with our clients, in order for them to become our business partners, trusting our recommendations to help their business grow.

Position summary:

We are looking for an extroverted, assertive Administrative Assistant to assist with our office’s day-to-day operations. In this role, you will communicate effectively with management, vendors, and clients.

Your job is to have effective and professional communication to ensure the schedule is running smoothly. The right candidate is passionate about helping the team and is looking forward to growing within our company.

*Although this is an IT company, IT knowledge is not necessary to succeed in this position. However, some basic understanding of IT will be a major plus.

You will report and work directly with the CEO and Service Manager, visit prospects and clients, and ensure proper communication and notes for ongoing projects and meetings.

This position offers:

• Opportunity to grow within the company.
• Master the essential administrative duties, and evolve into Project Coordinator/Manager
• Vacation time, personal days, and sick days
• Hour lunch break
• Friendly office dog

The ideal candidate:

• Outgoing, friendly personality with the ability to communicate with anyone
• Being a team player is a must in this position. Ensure all team members pull in the same direction. Enablers are critical to the success of any team.
• Oversee office appearance, make coffee, help with trash, supplies, etc.
• Fast learner who isn’t afraid to ask questions
• Ability to assess the next steps in a project and follow up to ensure each step gets completed without management’s involvement
• Ability to communicate with staff, management, and clients efficiently and professionally:
• Comfortable leading team meetings to review project status and schedule
• Build relationships with our clients: strengthen company relations, perception, and client satisfaction
• Fast turnaround of management & customer requests
• Document new configurations
• Proficient with Microsoft Office Suite is a must
• Ability to learn new software like our PSA ConnectWise Manage. Training will be provided.
• Fast typist: ability to take meeting notes required
• Strong organizational and planning skills – ability to assess the next steps on your own

Not necessary, but a plus:

• Leadership/Management experience (in any industry)
• Associate’s Degree
• Basic IT knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please click here to complete an assessment along with your application. This will take approximately 35 minutes. You may need a pencil and paper. If you do not have time right now, it is okay to return to the assessment later.